In order to deliver a great satisfaction and quick response service to our customer, Daisy Encens currently only ships to United States and Australia. For orders to other destinations, please submit your enquiry through here, one of our representatives will be with you within 24 hours.
Spend $60 or more on your order and get free shipping within the United States and Australia.
For orders under $60, there is a fixed shipping fee of $7.99 within the United States and Australia.
All orders are processed and shipped from our warehouse in California and Sydney, we aim to dispatch your order within 48 hours.
- Delivery in U.S. East Coast: 9 business days after shipping
- Delivery in U.S. West Coast: 7 business days after shipping
- Roughly 6 business days delivery in Australia after shipping
We currently only offer one shipping method which combines FedEx and UPS ground with the USPS to deliver your bath bombs as soon as possible!
How can I track my package?
Once your order has been shipped, you will receive an email with the tracking number. Simply go to www.fedex.com and track your package. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your "shipping address". If FedEx reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package. The customer care number for FedEx is 1-800-463-3339.
Q: My package says delivered, but I didn’t receive it.
A: Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Q: Package is in my country but tracking hasn’t updated.
A: We are super excited for you to receive your goodies, but please be patient! International orders may take up to 35 business days to be delivered.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If 35 full business days pass and you do not receive your order, please contact our Customer Care team with your order number!
Q: Do you ship to addresses outside the United States?
Q: Can I return or exchange my purchase if I don't like it?
A: Yes! Once your return is approved, you'll receive step-by-step instructions and in some cases a prepaid shipping label via email.
Q: When do I get my refund?
A: Returns will be processed within 7 days upon receipt of your package.
DAISYENCENS is committed to providing the best possible customer services, your satisfation is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!